Privacy Policy

Last Updated: 16 February 2026

This Privacy Policy describes how Xolvido ("we," "us," or "our") collects, uses, and protects information when you visit our website at xolvido.com (the "Site") and use our educational content services.

1. Information We Collect

1.1 Information You Provide

When you contact us through our website, we collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Message content
  • Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device and how you interact with our Site, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device identifiers

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For detailed information about our use of cookies, please see our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and provide customer support
  • To send you information about our educational content and services
  • To improve and optimize our Site and content
  • To analyze usage patterns and trends
  • To comply with legal obligations
  • To protect our rights and prevent fraud or abuse

3. Legal Basis for Processing (Chile and International Users)

We process your personal information based on the following legal grounds:

  • Consent: When you provide information through our contact form or cookie consent banner
  • Legitimate Interests: To operate and improve our Site and services
  • Legal Obligation: To comply with applicable laws and regulations in Chile

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as hosting, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from government authorities in Chile or other jurisdictions.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions are typically retained for two years unless you request earlier deletion.

6. Your Rights

Under Chilean data protection law (Law 19,628), you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you
  • Correction: You can request correction of inaccurate or incomplete information
  • Deletion: You can request deletion of your personal information in certain circumstances
  • Objection: You can object to certain processing of your information
  • Withdrawal of Consent: Where processing is based on consent, you can withdraw that consent at any time

To exercise these rights, please contact us at info@xolvido.com. We will respond to your request within 30 days.

7. International Data Transfers

Your information may be transferred to and processed in countries other than Chile. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our Site with a new "Last Updated" date. Your continued use of our Site after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Xolvido
Arturo Prat 632
Antofagasta, Chile
Email: info@xolvido.com
Phone: +56 55 277 0788

13. Dispute Resolution

Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Antofagasta, Chile, and governed by Chilean law.